Privacy Policy regarding the processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of GLOBAL PLAST S.R.L., therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other legislation applicable on the territory of Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to products and services ours, including through our website or through the applications available on the mobile phone.
We reserve the right to periodically update and modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such modification, we will display the modified version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.
Who we are and how you can contact us
The website is the property of GLOBAL PLAST S.R.L., a legal entity of Romanian nationality, with its administrative headquarters in Str. Pasarea train station no. 9, Pantelimon City, Ilfov County, No. Reg. Com. J40/15334/2003, Fiscal registration code RO15906240, IBAN: RO09BTRLRONCRT0301863301 opened at BANCA TRANSILVANIA, Email: contact@gospodar.shop, Tel: 0725.349.676 | 0738.749.374 (hereinafter "GLOBAL PLAST" or "we"). In the sense of the data protection legislation, we are the operator when we process your personal data.
Since we are always open to your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the GLOBAL PLAST Data Protection Officer at the e-mail address protectiadatelor@globalplast. com.ro or by post or courier at Str. Pasarea train station no. 9, Oras Pantelimon, Ilfov County - with the mention: Attention GLOBAL PLAST Data Protection Officer.
What categories of personal data do we process?
In general, we collect your personal data directly from you, so you have control over the type of information you provide us. With the example title, we receive information from you as follows:
• When you create an account on our website, you send us: e-mail address, name and surname;
• Within your personal page (My Account) in our platform, you can add additional information, such as: mobile phone number, landline number, date of birth, education level, delivery addresses, alternative e-mail address, bank card details etc.;
• When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
We also offer you the possibility to register on our platform through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to the GLOBAL PLAST website. You can consult the privacy policies of Facebook and Google respectively, using the following links:
https://www.facebook.com/about/privacy
https://policies.google.com/privacy
We may also collect and subsequently process certain information regarding your behavior while visiting our website or using the smartphone application, in order to personalize your online experience and provide you with offers adapted to your profile. we invite you to find out more details in this regard by consulting the section regarding the purposes of processing below.
On our website and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 16.
What are the purposes and grounds of the processing
We will use your personal data for the following purposes:
1. To provide GLOBAL PLAST services for your benefit
This general purpose may include, as the case may be, the following:
• Account creation and administration within the GLOBAL PLAST platform;
• Order processing, including receiving, validating, sending and invoicing them;
• Solving cancellations or problems of any nature related to an order, goods or services purchased;
• Returning products according to legal provisions;
• Reimbursement of the counter value of the products according to the legal provisions;
• Providing support services, including providing answers to your questions regarding your orders or GLOBAL PLAST goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between GLOBAL PLAST and you. Also, certain processing subsumed for these purposes are required by the applicable legislation, including fiscal and accounting legislation.
2. To improve our services
We always want to offer you the best online shopping experience. For this, we can collect and use certain information about your behavior as Buyers, we can invite you to complete satisfaction questionnaires following the completion of an order or we can conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest to carry out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
3. For marketing
We want to keep you informed about the best offers for the products/services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about similar or complementary products to those you have purchased them, information about offers or promotions, information about products added to the "My Account/Cart" section or the "Account/Favorites" section or you have shown interest in purchasing them, as well as other commercial communications such as surveys market and opinion polls, and we can display personalized recommendations on the website and in the smartphone application. In order to provide you with information of interest to you, we may use certain data regarding your buyer behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always make sure that these processes are carried out with respect for your rights and freedoms, and that the decisions made based on them do not have legal effects on you and do not similarly affect you to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time, by:
• Changing the settings in the customer account in the "Preferences" section;
• Accessing the unsubscribe link displayed in the messages you receive from us;
• or by contacting GLOBAL PLAST using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation where we use information about you for a legitimate interest of ours, we take care and take all the necessary measures so that your fundamental rights and freedoms are not affected. However, you can request us at any time, through the means described above, to stop the processing of your personal data for marketing purposes, and we will comply with your request.
4. To defend our legitimate interests
There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:
• Measures to protect the website and users of the GLOBAL PLAST platform against cyber attacks:
• Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
• Measures to manage various other risks.
The general basis of these types of processing is our legitimate interest to defend our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.
How long we keep your personal data
As a general rule, we will store your personal data as long as you have an account in the GLOBAL PLAST platform. You can ask us at any time to delete certain information or to close the account, and we will comply with these requests, subject to the preservation of certain information including after the closure of the account, in situations where the applicable legislation or our legitimate interests require it.
To whom we transmit your personal data
As the case may be, we may transmit or provide access to certain of your personal data to the following categories of recipients:
• companies within the same group of companies as GLOBAL PLAST;
• courier service providers;
• providers of payment/banking services;
• marketing / telemarketing service providers;
• market research service providers;
• insurance companies;
• IT service providers;
• other companies with which we can develop joint programs for offering our goods and services on the market.
If we have a legal obligation, or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions regarding data protection and information confidentiality, based on contracts concluded with them.
In which countries do we transfer your personal data?
Currently, we store and process your personal data on the territory of Romania.
However, it is possible to transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries that the European Commission has not recognized as having an adequate level of personal data protection.
We will always take steps to ensure that any international transfer of personal data is carefully managed to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, as the case may be, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.
You can contact us at any time, using the contact details set out above, to find out more information about the countries where we transfer your data, as well as the guarantees we have put in place regarding these transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using the latest encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.
To make payments, we use the services of the MobilPay payment processor. Any payment information is encrypted, using HTTPS technology with TSL 1.2 encryption. (only if the online payment system is implemented)
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, as there is a risk that the data will be seen and used by third parties unauthorized. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The general data protection regulation grants you a number of rights in relation to your personal data. You can request access to your data, the correction of any mistakes in our files and/or you can object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to go to court. As the case may be, you can also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
More information about each of these rights can be obtained by consulting the table presented below.
To be able to exercise your rights, you can contact us using the contact details set out above. Please note the following aspects if you wish to exercise these rights:
Identity.
We take seriously the confidentiality of all Registrations that contain personal data. For this reason, please send us your requests regarding such Registrations using the e-mail address related to the account you created on the GLOBAL PLAST platform. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees.
We will not request a fee to exercise any right regarding your personal data. Also, for any other services, we will inform you about any fees applied Before solving your request, where applicable.
Response time.
We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We might ask you if you can tell us exactly what you want to receive or what you are worried about. This will help us act faster and shorten the response time to your request.
Third party rights.
We must not comply with a request in the event that it would negatively affect the rights and freedoms of other persons concerned.
Entitled rights
Access
You can ask us:
• to confirm whether we are processing your personal data;
• to provide you with a copy of this data;
• to provide you with other information about your personal data, such as the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you through this information.
Correction
You can ask us to rectify or complete your inaccurate or incomplete personal data.
It is possible for us to try to check the accuracy of the data before rectifying them.
Data deletion
You can ask us to delete your personal data, but only if:
• they are no longer necessary for the purposes for which they were collected; or
• you have withdrawn your consent (if data processing is based on consent); or
• exercise a legal right to object; or
• they were processed illegally; or
• we have a legal obligation in this regard.
We are not obliged to comply with your request to delete your personal data If the processing of your personal data is necessary:
• to comply with a legal obligation; or
• for ascertaining, exercising or defending a right in court.
There are certain other circumstances in which we are not obliged to comply with your data deletion request, although these two are the most likely circumstances in which we may refuse your request
Please bear in mind that, before exercising this right, you download from your GLOBAL PLAST account and save all the documents related to the orders made from GLOBAL PLAST, regardless of whether the invoicing was done to you or to another natural or legal person (such as be: invoices, warranty certificates). If you do not take this step before exercising your right to deletion, you will lose all these documents and GLOBAL PLAST will be unable to make them available to you, as the case may be, because the process of deleting the data, respectively the account GLOBAL PLAST, with all the related data and documents, is an irreversible process.
Restriction of data processing
You can ask us to restrict the processing of personal data, but only if:
• their accuracy is contested (see the rectification section), to allow us to verify their accuracy; or
• the processing is illegal, but you do not want the data to be deleted; or
• they are no longer necessary for the purposes for which they were collected, but you need them to ascertain, exercise or defend a right in court; or
• you have exercised your right to object, and the verification of whether our rights prevail is ongoing.
We may continue to use your personal data following a restriction request, if:
• we have your consent; or
• to establish, exercise or ensure the defense of a right in court; or
• to protect the rights of GLOBAL PLAST or another natural or legal person.
Data portability
You can ask us to provide you with your personal data in a structured, currently used and machine-readable format, or you can request that it be "ported" directly to another data operator, but in each case only if:
• the processing is based on your consent or on the conclusion or execution of a contract with you; and
• processing is done by automatic means.
The opposition
You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.
Also, you can object at any time to the processing of your data for direct marketing purposes (including the creation of profiles), without invoking any reason, in which case we will stop this processing as soon as possible.
Automated decision making
You can ask not to be the subject of a decision based solely on automated processing, but only when that decision:
• produces legal effects regarding you; or
• affects you in another similar way and to a significant extent.
This right does not apply if the decision reached following automatic decision-making:
• it is necessary for us to conclude or carry out a contract with you;
• is authorized by law and there are adequate guarantees for your rights and freedoms; or
• is based on your explicit consent.
Claims
You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:
National Supervisory Authority of Personal Data Processing
G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Telephone: +40.318.059.211 or +40.318.059.212;
Email: anspdcp@dataprotection.ro
Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make all the necessary efforts to solve any problem amicably.
We remind you that you can contact the GLOBAL PLAST Data Protection Officer at any time by sending your request through any of the following methods:
¬ by e-mail to the address: protectiadatelor@globalplast.com.ro or
¬ by post or courier to the address: Str. Pasarea train station no. 9, Pantelimon Town, Ilfov County
